Lightning Fast Network Maintenance for Hotels
Type of Client: Telecommunications company
Industry of End Customer: Retail
Timescale: 2012 (ongoing)
PROJECT SUMMARY
An international hotel chain needed on-site network maintenance support for 120 of its locations. Any network downtime was unacceptable, so Neeco’s lightning-fast service level agreements were activated to ensure on-site support within 4 hours of a problem being reported. 3G/4G backup data connections were installed, so that if the fixed line went down, the mobile connectivity kicked in immediately. As a result, the client could rest assured that the hotels would always be connected, and the networks would always be running, smoothly and reliably.
12
SITE SURVEYS AT STRICTLY SECURED LOCATIONS
50,000+
SQ. METERS SURVEYED
90
KILOMETRES OF NEW CABLES LAID
25%
INCREASE IN WLAN NETWORK EFFECTIVENESS
THE CLIENT
The client is a multi-national provider of network services for enterprises, new media providers, and telecoms carriers. They specialise in cloud-connectivity, managed SD-WAN, hybrid networks, and operate the world’s largest private submarine cable network. They contacted Neeco, their long-term partner, to help provide connectivity and long-term maintenance support for their end customer, a well-known international chain of full-service hotels and resorts. As of 2010, the hotel chain had over 530 branded hotels worldwide, in 78 countries, across six continents.
THE SOLUTION
Neeco’s Solutions Architects studied the elements that comprised the on-site connectivity and looked at how each of them could be supported in case of failure. Any potential problems with hardware could be solved by replacing the faulty hardware or getting an engineer to the site to investigate and resolve the issue. The one element that we had little control over was the reliability of the fixed-line connectivity from the existing internet service provider (ISP). We overcame this by installing backup 3G/4G routers with active data tariffs to keep sites connected during any fixed-line internet outages. The solution is compact and mobile, and strategically placed routers with active data connectivity could cover all 120 client sites. Since one router could cover several sites in its vicinity, the costs of adding the connectivity backup to the maintenance solution did not significantly affect the overall price, but added an invaluable layer of support for the end customer’s operations.
THE RISK
As any loss of connectivity was unacceptable for the hotel chain, Neeco needed to implement a solution that would both provide hardware maintenance as quickly as possible, and bridge the gap between the time connectivity was lost and the field engineer and/or replacement hardware arrived. Without covering all bases, the solution was at risk of failure.

THE RESULT
The customised maintenance solution covered all of the end customer’s sites within the UK and Ireland with 4-hour SLAs. Neeco’s support not only covered the networking and IT equipment on site, but also secured backup connectivity. The solution worked so well that it was replicated in other countries, exceeding the expectations of the client, and earning Neeco yet another satisfied end

Related Services
Services at Customer Premises
From planning and consultation, to delivery, support, and management, we consistently ensure the highest possible service levels and unified client experience in over 160 countries worldwide.
Mobile 3G/4G Enterprise Connectivity
We provide 3G and 4G LTE connectivity solutions that offer great WAN diversity and resiliency without dependence on local terrestrial infrastructure.
Maintenance & Support
Neeco provides comprehensive and highly efficient post-implementation care for client assets and deployed products.
Special & Customised Services
As a global leader in field support services, we understand that it is often necessary to adapt to specific situations where unique challenges need to be addressed to complete projects according to the demands of individual clients.
More Case studies
Neeco successfully performed the WLAN refresh at 12 customer sites in different regions, with consistently positive results and deliverables.
Read more >This project was a global one, with technicians required at sites located all over the world that were of varying size and complexity. The client demanded the utmost flexibility to get fully qualified engineers at short notice and to accommodate last-minute changes.
Read more >Neeco delivered and installed 1000+ pieces of hardware at 53 diplomatic sites around the world for the Ministry of Foreign Affairs.
Read more >Neeco’s partner Tata Communications had won a significant contract to deliver global connectivity to an airline customer.
Read more >Get in touch with us
*mandatory fields
Feel free to use the form or contact us
directly via email or phone.