Major International Beverage Manufacturer

THE CHALLENGE

The client required Neeco to perform site surveys, router installations, testing, and occasionally cabling at the beverage manufacturer’s sites. These were located all over the world and were diverse in size. The biggest challenge was to standardise the process to ensure that our technicians could meet all customer expectations for on-site activities, as the Statements of Work (SoW) would vary from site to site. Often on-site visit times took longer than expected (due to issues out of the control of Neeco, such as local contact unavailability, locked doors etc.). Neeco often faced issues with on-site contacts not allowing technicians to visit the whole premises in order to perform the survey as well as hardware delivery problems. 

THE SOLUTION

Neeco set up the process to receive requests for technician assignments on a weekly basis. However, we were flexible enough to accommodate last-minute requests from the client to provide a technician at any given location. The client was always able to ensure that the technicians visiting the sites were fully trained and equipped as per the SoW. 

THE RESULT

We helped the client find on-site engineers to provide services at the requested locations in the shortest time possible. After setting up the process, the visits ran smoothly, and the client was satisfied with the performance of the field engineers. We also helped locally source and deliver cabling to requested sites as to find the quickest possible solution for the client. We truly proved our flexibility on this project, as there were a lot of last-minute changes and requests to assign technicians. We successfully delivered solutions at 500 sites globally, spent 3,750 man hours at sites, and installed more than 3,000 unique devices during the visits.