DIGITAL ENVIRONMENT
We deliver superior customer infrastructure management, which is tightly integrated with our innovative digital environment, Neeco ProTrack. Leveraging 20+ years of field service expertise, this in-house, purpose-built digital platform provides end-to-end track and strong oversight over all services we deliver to our clients. This includes real-time information, alerts, asset management, API connections or reporting capabilities.
Neeco’s digital environment is completely aligned with Neeco services, so our client has a seamless experience with both the human touch and modern digital technologies.
Features
Streamlining Processes and Workflows
Excellent project management and coordination is the bread and butter of our daily life here at Neeco. ProTrack helps enforce and automate well established processes and workflows, so both Neeco and client personnel stay on track during the daily challenges of a global infrastructure management.
Gaining Visibility
We enable better decisions with a comprehensive view of your business and robust analytics to track performance. Apart from up-to-date information available through ProTrack web interface and real-time alerts, we provide monthly reports while compiling, analyzing, and presenting a wide range of data about equipment supplies, field support, maintenance service performance, and much more. While standard reports are provided automatically, custom reports can be tailored to satisfy specific or unique reporting needs.
Connecting Data
With virtually unlimited options for API integrations between Neeco ProTrack and third-party applications, data flows automatically between systems, eliminating manual input and the mistakes that come along with it. This ensures that all systems stay in sync, providing reliable, consistent data across the board.
Field Service Productivity
Field technicians are the key component of most of the activities. They meet the customer face-to-face, and typically present the main connection between the site and implementation personnel. We make sure that information is efficiently transferred between field technicians and central coordinators.
Managing Assets
Through ProTrack, we track and manage hardware, software, and fixed assets. We offer total visibility over the state of the customer’s IT inventory for faster incident response investigation, ownership control, and better management of IT costs.
Managing Contracts
We manage contracts, entitlements, and warranties, while mitigating compliance risks, upholding service quality, and ensuring maximum efficiency.
Sustainability
We help our customers measure, report, analyze, and reduce their carbon footprint. On the road to net-zero, carbon-intensive IT supply chains face significant disruption. And we understand how crucial it is for our customers to measure and manage their carbon risk. Reporting supply chain emissions also reduces both reputational and financial risks by giving companies a clearer understanding of how their business will be affected and where they can take action.
Get in touch with us
Feel free to use the form or contact us
directly via email or phone.
info@neeco.com
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