Delivering Complex Services for a Financial Institution
Name of Vendor: Versa Networks
Type of Client: Systems Integrator
Industry of End Customer: Financial Services
Timescale: 2020 – 2021
One of Neeco’s loyal, multinational clients headquartered in The United States was seeking support for its end-customer within the financial servicing industry. The assignment was to plan, deliver, install, and configure customized solutions for ATMs at over 1,200 of the end-customer’s sites across several European countries. Despite several operational challenges, such as tight deadlines and unexpected cancellations, the project was a success. This was made possible through utilizing Neeco's special partnership with Versa Networks and its global chain of local warehouses. In addition, Neeco’s project manager found specialized solutions for service delivery, while ensuring that the client and customer were consistently informed of the project's progress.
EXPERT FIELD TECHNICIANS
SPARE PARTS DEPOSITED
The client is an international IT solutions provider and network integrator that offers an extensive variety of services to customers worldwide. With their focus being on supporting the end-customer within the financial servicing industry, the purpose of this project was to assist in providing agility, scalability and convenience when it comes to accessing their supported ATMs. All under stringent security protocols due to the sensitive nature of financial data.
Neeco was contracted to fulfil an array of services including the delivery of 1,284 devices, sourced from the technology vendor Versa Networks, to the 1,200 sites required by the client.
The first obstacle was one faced by industries across the globe. The project was launched during the Covid-19 pandemic, resulting in drastically increased delivery times at various end-customer sites. The global shortage of components led to an increase in wait times from 12 to 60+ weeks for vital equipment.
Additionally, shortly after project-launch, the end-customers introduced an unexpected challenge involving access to the ATMs. Neeco was informed that only Versa Networks employees would be able to access the machines. Due to the high sensitivity, privacy, and risk of money laundering or other fraudulent activities, the client insisted on such security protocols. Neeco needed to rework the delivery method for the entire project. At the same time, the end customer had a very strict deadline and insisted that the deliveries be coordinated across the various sites.
In the face of these challenges, there were concerns about Neeco’s ability to deliver the requested services by the proposed deadline. It was understood that if the time frame for the project could not be met, the client would likely cancel the order entirely.
With an unrivalled field force of more than 26,000 field engineers in over 160 countries worldwide, Neeco provides clients with everything they need to deploy global networking solutions, simply and cost-effectively.
Services at Customer Premises
Neeco is a world leader in provisioning Field Services. From planning and consultations, through delivery, and all the way to support and management, we secure consistent service levels, 100% service quality and unified client experience across more than 160 world countries.
Maintenance & Support
Neeco provides comprehensive and highly efficient post-implementation care for client assets and deployed products.
Special & Customised Services
As a global leader in field support services, we understand that it is often necessary to adapt to specific situations where unique challenges need to be addressed to complete projects according to the demands of individual clients.
More Case studies
The client is an international chain of full-service hotels and resorts. As of 2010, they had over 530 branded hotels worldwide, in 78 countries across six continents.Read more >
Neeco successfully performed the WLAN refresh at 12 customer sites in different regions, with consistently positive results and deliverables.Read more >
Neeco’s partner Tata Communications had won a significant contract to deliver global connectivity to an airline customer.Read more >
Neeco was hired to install 3G/4G capable routers at around 900 Shell sites geographically spread out over several countries of Europe. In order to meet the challenging price and timeframe of the project, the end-customer needed trained engineers capable of installing the solution in under an hour.Read more >
Get in touch with us
Feel free to use the form or contact us
directly via email or phone.