Maintenance and Support

Neeco secures highly efficient complete post-implementation care for its Clients´ assets and implemented products, unified under a single support service contract, across more than 160 world countries. Support models Neeco offers are designed to fulfill diverse expectations and the wide range of demands of our Clients.

The key benefits of Neeco’s Global Maintenance Solution include:

A single contract and support center covering all OEM equipment and support requirements

Flexible payment options, including monthly and quarterly billing

Global professional solutions available across more than 160 world countries, including standard as well as remote and hard to access locations, with Service Level Agreements (SLAs) up to 24x7x2 and 24x7x4 advance faulty equipment replacement in most locations.

Excellent flexibility and efficiency, and improved Service Level Agreements (SLAs) compared to legacy OEM-based services

Tight integration with complex Neeco global ICT services.

Neeco supplies:

OEM-based maintenance services through channel partnerships with most technology vendors

Neeco’s own maintenance services utilizing the market-leading network of own depots, spares, and field technicians

Hybrid solutions where Neeco services are supplemented by OEM- based support, such as a technical assistance center for advanced configuration support and escalations, and OEM licensing, software updates, and bug fixes support.

Our global maintenance solution is a complex care pack with virtually unlimited options included, containing:

A 24x7 multilanguage Service Desk

Hardware maintenance and software management

On-site technical services

Remote monitoring and technical support

A 24x7 outsourced multilanguage Help Desk for End Customers

Customers we support:

Resellers and System Integrators and their End Customers, with the possibility to provide White Label services that are rebranded by the Client

Technology Manufacturers’ equipment and their End-Customers

Mobile Operator Networks, base stations, antennas, microwave, and optical links

Corporate Networks, from data centers, through core, distribution, and access network equipment, to End User products

Internet and Connectivity Provider Networks, backbone, Points of Presence (PoPs), and local loops

Application Developers and their software solutions

Providers of Internet of Things (IoT) and industry-specific hardware and software

Maintenance and Support

Neeco Service Desk

Neeco provides proactive and reactive multi-lingual Global Managed Service Desk support which delivers round-the-clock service and a consistent single point of contact

Remote Support and Monitoring

Neeco Remote Technical Support Services and Remote Monitoring are an integral part of a complex post- implementation solution

Hardware Maintenance

Neeco ensures the coverage our Clients require for each device with flexible faulty hardware replacement options, including 2-hour, 4-hour, and next-business-day (NBD) advance replacement

Outsourced Help Desk

Neeco provides a pleasant, efficient, and consistent Help Desk with experience in handling technical issues and resolving problems 

On-Site Technical Support

Neeco engineers provide complex on-site preventive and corrective maintenance, thus minimizing the risks associated with data network downtimes and data losses

Any questions?

Contact our Sales Representative