Maintenance and Support
The key benefits of Neeco’s Global Maintenance Solution include:
A single contract and support center covering all OEM equipment and support requirements
Flexible payment options, including monthly and quarterly billing
Global professional solutions available across more than 160 world countries, including standard as well as remote and hard to access locations, with Service Level Agreements (SLAs) up to 24x7x2 and 24x7x4 advance faulty equipment replacement in most locations.
Excellent flexibility and efficiency, and improved Service Level Agreements (SLAs) compared to legacy OEM-based services
Tight integration with complex Neeco global ICT services.
Neeco supplies:
OEM-based maintenance services through channel partnerships with most technology vendors
Neeco’s own maintenance services utilizing the market-leading network of own depots, spares, and field technicians
Hybrid solutions where Neeco services are supplemented by OEM- based support, such as a technical assistance center for advanced configuration support and escalations, and OEM licensing, software updates, and bug fixes support.
Our global maintenance solution is a complex care pack with virtually unlimited options included, containing:
A 24x7 multilanguage Service Desk
Hardware maintenance and software management
On-site technical services
Remote monitoring and technical support
A 24x7 outsourced multilanguage Help Desk for End Customers
Customers we support:
Resellers and System Integrators and their End Customers, with the possibility to provide White Label services that are rebranded by the Client
Technology Manufacturers’ equipment and their End Customers
Mobile Operator Networks, base stations, antennas, microwave, and optical links
Corporate Networks, from data centers, through core, distribution, and access network equipment, to End-User products
Internet and Connectivity Provider Networks, backbone, Points of Presence (PoPs), and local loops
Application Developers and their software solutions
Providers of Internet of Things (IoT) and industry-specific hardware and software
Maintenance and Support
Neeco Service Desk
Neeco provides proactive and reactive multi-lingual Global Managed Service Desk support which delivers round-the-clock service and a consistent single point of contact
Remote Support and Monitoring
Neeco Remote Technical Support Services and Remote Monitoring are an integral part of a complex post- implementation solution
Hardware Maintenance
Neeco ensures the coverage our clients require for each device with flexible faulty hardware replacement options, including 2-hour, 4-hour, and next-business-day (NBD) advance replacement
Outsourced Help Desk
Neeco provides a pleasant, efficient, and consistent Help Desk with experience in handling technical issues and resolving problems
On-Site Technical Support
Neeco engineers provide complex on-site preventive and corrective maintenance, thus minimizing the risks associated with data network downtimes and data losses
Get in touch with us
Feel free to use form or contact us
directly via email or phone
info@neeco.com
+44 203 290 99 09
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