Maintenance and Support
Neeco provides comprehensive and highly efficient post-implementation care for client assets and deployed products. Our solutions cover every possible aspect of maintenance support, with everything unified under a single contract, and Neeco as a single point of contact for services in more than 160 countries worldwide. The support models we offer are designed to fulfil the diverse expectations of our clients, and the wide range of demands they present.
Why go with Neeco?
Single Point of Contact
We provide everything under a single contract and with a single support centre to cover all OEM equipment and support requirements.
Global Coverage
Our maintenance support is available across over 160 countries worldwide, from large cities to remote and hard-to-reach locations.
Custom SLAs
We offer flexible, lightning-fast 24/7 Service Level Agreements (SLAs) that can provide faulty equipment replacement within 2 to 4 hours in most major locations.
Flexible Payment Options
While many providers only offer yearly contracts, we offer monthly and quarterly billing as well as customized options to meet client needs.
Tight Integration
Our maintenance services work hand in hand with our other complex global ICT services.
Neeco provides:
OEM-based maintenance services through channel partnerships with leading technology vendors
Our own maintenance services utilising an unrivalled network of our own depots, spare part supplies, and field engineers
Hybrid solutions where Neeco’s services are supplemented by OEM-based support
Clients we support:
Telecoms and Systems Integrators
and their end customers
Technology Manufacturers
who need to provide maintenance support for their equipment and their end customers
Mobile Operator Networks,
base stations, antennas, microwave, and optical links
Corporate Networks,
from data centers, to core, distribution, and access network equipment, to end-user products
Application Developers
and their software solutions
Providers of Internet of Things (IoT)
and industry-specific hardware and software
Internet and Connectivity Provider Networks,
backbone, Points of Presence (PoPs), and local loops
Neeco's Maintenance and Support Services
Neeco Service Desk
Neeco’s multilanguage Service Desk provides comprehensive proactive and reactive support and establishes a single point of contact for consistent and reliable round-the-clock service.
Hardware Maintenance
Neeco ensures the coverage our clients require for every device in their infrastructure with flexible faulty hardware replacement options.
On-Site Technical Support
Neeco engineers can provide complex preventive and corrective on-site maintenance nearly anywhere in the world.
Outsourced Help Desk
We provide friendly, efficient, and consistent Outsourced Help Desk Services for our clients, end users, and their internal employees.
Remote Support and Monitoring
Neeco’s Remote Technical Support Services are an integral part of a complex post-implementation solution.
Get in touch with us
Feel free to use the form or contact us
directly via email or phone.
info@neeco.com
+44 203 290 99 09
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