Advance Hardware Replacement

Neeco ensures the maintenance and warranty support our Clients require for each device with flexible equipment replacement options in cases of hardware failure, including 2-hour, 4-hour, and next-business-day (NBD) advance replacement.

    The key features of Neeco’s hardware replacement solutions include:
  • A single point of contact providing all networking maintenance under one contract
  • Worldwide coverage
  • 3rd party and legacy OEM maintenance provisioned through a single, fully managed contract.
  • Full integration with Neeco’s on-site support, logistics, and warehousing
  • Support of EOL (end-of-life) and EOS (end-of-support) equipment

On-site support

Wherever clients have access or core network devices, Neeco is able to provision field engineers to deliver remedial or preventive support activities on a global basis. Neeco engineers can install, troubleshoot, or replace equipment, and provide Remote Hands support based on Client requirements. For major PoPs and Data Centers, we have engineers present in-house to investigate and resolve issues in the shortest timeframes possible.

Remote technical support

Neeco’s Remote Support Services are an integral part of a complex post-implementation solution. With our multi-tiered system of support, we deliver a robust 24x7 remote issue resolution service that can significantly smooth out and speed up the corrective maintenance process. We support all types of standard products and technologies, including End Users’ workstations and common applications, printers or mobile devices, servers, active network devices, primary and backup power supplies, or domain controllers.

Time and Material (T&M) Services

Neeco’s Time and Material (T & M) Services provide professional, activity-oriented engineering services for preventive and corrective maintenance, repair and replacement of equipment not covered by contract, and network assessment. Time and Material work is scheduled on an hourly basis, with replacement parts provided separately as required. The delivery times are typically the same day or the next day, based on actual availability and region.

Warehousing and logistics

Neeco provides a comprehensive spectrum of transport, logistics, and warehousing services. The storage areas include larger hub locations in major regions, as well as smaller warehousing facilities in remote areas. We are able to store spare parts locally in most of the world’s countries and dispatch them on site immediately, minimizing the impact of hardware failures.

Spare parts management

Neeco provisions systematic and highly effective global spare parts management solutions, including spare parts stocking, inventory management, or optimizations of stocking locations to determine the best areas across the globe to keep the spare parts, and to perform repairs and process equipment returns.

    The complex Neeco spare parts management includes:
  • Spare parts identification and forecasting
  • Equipment stocking solutions (spares and sub-assemblies)
  • Spare parts procurement
  • Inventory management, analysis, performance monitoring (MTTF, MTTR), and reporting through Neeco’s ProTrack system
  • The return merchandise authorization (RMA) processes
  • Integration with complete Neeco MRO services

Remote monitoring

Neeco’s ultimate Remote Monitoring Service keeps clients informed about their network, servers, and applications statuses, ensuring that all communication infrastructure components are available and are operating at top performance. Our Remote Monitoring Service leverages Information Technology Infrastructure Library (ITIL) best practices and is fully integrated into Neeco’s Global Network Maintenance Framework for the best complex maintenance service performance.

Neeco ProTrack

    Neeco‘s ProTrack online tracking, monitoring, and asset management tool is the fastest way for clients to find out the status of their orders and monitor assets supported by Neeco. Available 24x7, ProTrack allows Clients to manage their contracts through a single, secure, web based application supporting the whole post-implementation life cycle management, including:
  • Listing, exporting, and searching through the list of contracts.
  • A history log that stores information about past activities and trouble tickets.
  • Notifications and automated actions related to expiring contracts.

For more information about Neeco ProTrack click here. (odskok na ProTrack v ramci Operations Support). 

Neeco Analytics and Reporting

Neeco’s Analytics and Reporting solution helps to analyze and deliver regular service measurement information to Neeco and Client stakeholders, governors, and decision makers. Regular reports provide SLA/ SLO compliance statistics and visual charts that clearly display performance trends, with the aim of assessing service KPIs (Key Performance Indicators) and identifying possibilities to further enhance processes and procedures to fulfill desired goals.

For more information about Neeco Analytics and Reporting click here.

Our ultimate goal is to provide everything our Clients need for successful deployment of global networking solutions. Through our expertise in the field of technical and local environment knowledge, we are able to deliver, deploy, and maintain ICT solutions worldwide, cost effectively, and in the shortest lead times.