Managed Services

Global Managed ICT Solutions

Neeco offers fully managed ICT deployments. This service includes standard global ICT services (installation support, hardware, and maintenance) and optional features (connectivity provisioning, for example) provided as a package. The contract terms include one-, two-, three-, or multiple-year options. Financing is provided directly by Neeco Global Funds ensuring SPOC, simplicity, and efficiency for Clients. There is no minimum or maximum deal limit. The service is applicable for any vendor and solution on a worldwide basis. Clients can benefit from the option to enjoy complex ICT services, including hardware purchases, initial installation, and maintenance, that are paid on a regular monthly basis, which makes everything perfectly simple and effective.

Global Managed Maintenance Solutions

Neeco supports Client’s assets, especially mid-size and large-size networks. With multivendor, multi-technology global post-implementation solutions, Neeco offers maximum efficiency and flexibility for the Client and their end customers. Typically we cover whole networks by combining vendor-based maintenance and Neeco’s own break-fix support solutions where necessary. Support models are available on a contractual basis, T&M basis, or hybrid approach. End-of-sale and end-of-support devices are also included in Neeco‘s support model. Multiple commercial models are available. SLAs range from 24x7x2 and 24x7x4 to NBD and best-effort services.

Global Managed Storage Solutions

Neeco offers global storage solutions with priority disposal possibilities. For every stored device, an Inventory Card exists on ProTrack (on-line tracking and monitoring tool available for Clients) to offer maximum visibility and clarity for the Client. Also, environmentally friendly disposal or recycling is available based on the Client’s particular requirements.

Key benefits of Neeco Managed Services

Increased efficiency and agility for companies of all sizes

More than ever, organizations today need to be able to adapt to market changes quickly to remain competitive. We allow Clients to focus on the research and development of primary business activities and customer relationships, leaving international IT services, logistics, product supply, asset ownership, and maintenance to Neeco, a company specialized in global ICT solution procurement. With Neeco’s global expertise and local insight, we are able to provide robust and cost-effective support of current requirements as well as implement innovative technologies quickly to help Clients stay on top.

Reduced downtime and risk

Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. According to a 2011 study conducted by CA technologies, businesses in Europe and North America lose more than $26.5 billion in revenue each year because of IT downtime and delays. Neeco Global Managed Services assume and manage much of this risk for you, with specific industry knowledge, especially with security and compliance issues. We are able to determine that a failure is imminent in many cases, thereby allowing remediation efforts that will actually prevent the failure from occurring in the first place, which clearly reduces downtime and risk for the Client.

Enhanced analytics and reporting

We are constantly gathering data and monitoring the performance of managed assets; as a result, we are able to provide status information and trend analytics to make educated, informed decisions about future IT capacity requirements and performance, or any additional technology needs. Issues such as devices that are nearing end of life and OS upgrades that need to be done can be discussed in periodic reviews so that determinations can be made about how to resolve them before they become critical. Additionally, we can help clients create a well-defined list of which technology products – hardware and software – are tied to business-critical functions so that different service priority levels can be assigned on a true needs basis.

Better cost control

Managed services convert fixed IT costs into variable costs which allow Clients to budget effectively over longer periods. Simpler, easy-to-use processes and procedures related to Neeco Managed Services allow Clients to focus on core business activities which helps to decrease labor costs at the same time.

In a diverse world that requires seamless solutions, Neeco strives to introduce simplicity and unrivalled integration of processes and procedures, becoming the one stop shop for our Clients‘ business needs and unifying the sourcing of a broad portfolio of activities under the single umbrella of well-known, consistent, and high-quality ICT services.