End-User Training and Floor-Walking
The current rapid innovation of ICT technologies requires great need for training, without which users will rarely make the most of them. Neeco offers tailored, on-site training sessions and demonstrations for end-users to accelerate the Client’s team’s familiarity with new ICT technologies deployed in their organization, thus increasing their performance and efficiency. Providing adequate hands-on training to users will ensure that they feel positive about new technologies and understand the benefits they will receive from the new system.
Floor-walking is an important part of post-implementation support. Our main aim is to provide reassurance to users; knowing that an expert is on hand to assist with any query can also help to reduce support calls during busy times. Floor-walkers will be able to assist and help filter any support issues to ensure problems are solved quickly, and aid in preventing the help desk from being inundated with unnecessary calls and e-mails.
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