End-User Training and Floor-Walking
The current rapid innovation of ICT requires a great need for training. Neeco offers tailored, on-site training sessions and demonstrations for End-Users to accelerate the Clients’ team’s familiarity with new ICT deployed in their organization, thus increasing their performance and efficiency. Providing adequate ‘hands-on’ training to users will ensure that they feel positive about new technologies and understand the benefits. Floor-walking is an important part of post implementation support. Our main aim is to provide reassurance to users; knowing that an expert is on hand to assist with any query that can also help to reduce support calls during busy times. Floorwalkers will be able to assist and help filter any issue to ensure problems are solved quickly and help prevent the help desk from being inundated with unnecessary calls and e-mails.
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