Ministry of Foreign Affairs in Qatar

Name of Client: PCCW Global

Type of Client: Telecom and Carrier

Industry of End-Customer: Governmental and Public Sectors

Timescale: 2 years

Project Summary

With its strong local presence that could service the end-customer’s demands adequately in each country, Neeco delivered and installed 1000+ pieces of hardware at 53 sensitive diplomatic sites around the world for Qatar’s Ministry of Foreign Affairs. All Neeco’s engineers had to be security cleared in advance due to the sensitive diplomatic environment. The engineers were specifically trained before each onsite dispatch to understand the scope of the work, as each installation job took around a week to complete.

250+

HOURS SPENT DOING SITE SURVEYS

300+

HOURS SPENT PERFORMING LINE TESTING

DAYS OF AGGREGATE INSTALLATION TIME PER SITE

800+

UNIQUE DEVICES INSTALLED

The Client

The client is a telecommunications company with a strong presence across the Middle East and Asia. The PCCW Commercial Group provides ICT services to small, medium and large enterprises. The group managed the installation of SDNet, Asia's largest IP-enabled network for securities and derivatives markets, built for Hong Kong Exchanges and Clearing Limited.

The Challenge

The client won the contract with Qatar’s Ministry of Foreign Affairs to connect 50+ global sites (embassies) to their headquarters in Doha. This deal included onsite connectivity, hardware supply – Cisco (routers, switches, IP phones, Telepresence), Riverbed, UPS and racks, as well as for their installation and maintenance. As the customer had not won a project on this scale before, it needed Neeco with its strong local presence to service the end-customer’s demands adequately in each country. All Neeco’s engineers had to be security cleared in advance due to the sensitive nature of the diplomatic environment.

 The Neeco Solution

The hardware was delivered as a managed service, with the customer paying monthly fees. Vendor-based maintenance was not working everywhere, so Neeco provided its maintenance solutions with spare routers and switches to cover the blind spots. Neeco provided the customer with a bulk number of hours and each engineering visit was calculated and deducted from that. Local engineers were specifically trained before each onsite dispatch to understand the scope of work, as each installation job took around a week to complete. Neeco’s engineers were trained to take extra care when dealing with the customer due to the sensitive diplomatic environment.

The Risk

Neeco considered the high-level diplomatic environment as a risk factor due to access restrictions and the sensitive nature of the end-customer. All our engineers were trained specifically for the onsite activity to ensure full compliance with the job requirements in a limited timeframe.

The Result

Neeco delivered and installed the hardware at 53 sites. Its engineers worked in sensitive diplomatic environments to install 1000+ devices that operate currently under Neeco’s maintenance program. Approximately 2,000 engineering hours were used for site surveys, cabling, installation and post-implementation support. The customer’s cash flow was under strict control using a managed services model. Due to our maintenance model and the solution prepared with years of experience in the field, the customer was able to locate discrepancies in the offered maintenance model by another third party involved in the project and act accordingly.