Name of Client: High Wire Networks
Type of Client: Systems Integrator
Industry of End-Customer: Aviation
Timescale: 6 months
TThis project enabled Neeco’s client to meet the full scope of the end-customer project and to keep the multimillion-dollar contract. The challenge was the nature of the end-customer’s core business, which is maintaining flight simulators. These simulators were situated in secure areas and engineers needed to take extra care when working around them. The engineers also required a significant number of hours of background preparation in order to carry out the tasks exactly as the customer required.
STRICTLY-SECURED LOCATIONS SURVEYED
SG. METERS SURVEYED
METERS OF NEW CABLES PULLED
WLAN NETWORK EFFECTIVENESS INCREASED
High Wire Networks is a systems integrator that delivers high quality professional services, low voltage installations, commercial electrical services, break/fix solutions and more across North America, which uses Neeco for operations outside of its home country.
The client was supporting the end-customer’s Flight Safety project in the US, which involved WLAN refreshing at end-customer sites. This refresh involved active wireless site surveys onsite with specific software (airmagnet), specific cabling surveys, cabling installation, AP installation and final validation site surveys. The customer did not have the resources at the end-customer locations to fully carry out this work and was on the verge of losing the contract, because the end-customer wanted a partner that could cover the full scope of the project. An additional challenge was the nature of the end-customer’s core business, which is running flight simulators where pilots are trained. These simulators are often situated in secure areas and engineers need to take extra care when working around them.
The Neeco Solution
Neeco was able to provide a full set of specialist engineers to carry out each task onsite without the need for bringing in specialists from abroad. Neeco spent a significant number of hours of background preparation for the engineers to carry out the tasks exactly as the customer required, as the scope of work deviated from industry standards.
The customer had a specific scope of work for each task, which needed to be strictly adhered to. The scope of work deviated from industry standards, which meant the engineers needed to be specially trained before conducting the onsite work in demanding situations.
Neeco successfully performed the WLAN refresh at 12 customer sites in different regions, with the same positive results and deliverables. Neeco was able to achieve this due to its centralized management of the technicians. Neeco’s more than 60 different specialists located through the regions spent more than 500 hours at end-customer sites and laid more than 9km of cables.